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Return Policy

• Purchase Notice

  1. Due to variations in screen settings across different devices, slight color discrepancies may occur between the product and the photos. If you are highly sensitive to color differences, please consider carefully before placing an order.

  2. Product measurements are taken flat. A margin of ±2cm is considered reasonable due to differences in measuring methods, fabric elasticity, and placement.

  3. If you have urgent delivery needs, please confirm stock availability with us before placing your order. We are unable to accommodate specific delivery time requests without prior notice.

  4. If you have any questions, please contact us via our official email or Instagram DM (@seivson). We will get back to you as soon as possible.

• Return & Exchange Policy

  1. Our products are primarily limited-edition or made-to-order items and are not eligible for the 7-day unconditional return policy under Taiwan's Consumer Protection Act. We do not accept returns, so please confirm all product details before placing your order.
    If you have any concerns upon receiving your order, please contact us within 3 days of receipt to request an exchange. The item must be returned within 7 days, with all original packaging and order details included. Late requests or items that do not meet these requirements will not be accepted.

  2. Items for exchange must remain in brand new condition, free of any damage, and returned with all original packaging and accessories. Exchanges will not be accepted if the item has been washed, has had tags removed, or shows signs of use or odors (e.g., sweat, perfume, stains, pet hair, makeup, or any form of contamination).

  3. For hygiene reasons, intimate accessories are not eligible for return or exchange after purchase.

  4. Return or exchange shipping costs shall be borne by the customer. For refunds, the original shipping fee will be deducted from the refunded amount.

• Defective Items

  1. If your item is defective, please take clear photos of the issue and contact us within 3 days of receipt via our official email or Instagram DM (@seivson). We will assist you as soon as possible.

  2. If the issue is confirmed to be a defect (not caused by misuse or external factors), we will cover the return shipping cost. Please return the item in its original condition within 7 days of receiving our reply.

  3. Please do not return any items without prior notice. Contact us first for instructions. Unauthorized returns may affect your rights to a proper exchange or refund.